At Stateside Threads, we want you to love your purchase. If you are not entirely satisfied with your order, we're here to help.
Return Policy
Eligibility: Products are eligible for return within 30 days of delivery. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with tags attached.
Exceptions: Personalized or customized items cannot be returned unless they arrive damaged or defective.
Return Process
To initiate a return, please contact our customer service team if you wish to return. We will provide you with instructions on how to proceed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [number] days.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team. You will be responsible for any price difference and shipping costs associated with the exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and refund policy, please contact our customer service. We’re here to assist you and ensure your satisfaction with every purchase.